Hayina vs. the rest
We are not another delivery app. Hayina is the neighbourhood market: the seller is your neighbour, the courier is your neighbour, and the platform makes sure everything you see has been reviewed. Here is a frank comparison with the kinds of apps you already know.
Four models, one table
The comparison is between business models as users know them, not specific companies; what applies to other platforms differs between them and changes over time.
| Hayina | Large delivery apps | Quick commerce from warehouses | Ordering from the store directly | |
|---|---|---|---|---|
| Who sells to you | The stores of your own neighbourhood, all approved | Stores and restaurants from across the city | The platform itself, from its own stock | Your usual store |
| Who delivers | The store itself from inside the district | Usually a courier from the platform’s fleet | The platform’s courier from the warehouse | The store if it delivers, or you |
| Distance and time | Inside the district: about 20 minutes | Depends on the store’s distance and demand | Fast within the warehouse’s radius | Depends on the store |
| Several stores in one order | Coming soon through Hayina Cloud | Usually a separate order per store | One store: the platform | ✗ |
| Questions about a store or product | ✓ “Ask customer service” from the store or product page; the Hayina team follows up with the store and replies | Varies by platform | Platform support, not the store | ✓ By phone or WhatsApp |
| Group deals | ✓ Group deals: the price drops when enough people join | ✗ | ✗ | ✗ |
| Reels from merchants | ✓ Short videos of today’s products you order from directly | Varies | ✗ | ✗ |
| Content review and reports | ✓ Every store, product and reel approved before it appears, and a report button on all content under the E-Commerce Law | Varies | The platform’s own stock | None |
| Payment | On delivery, by card through a licensed payment provider (card data never passes through Hayina), or from the Hayina wallet | Usually card or the platform’s wallet | Usually card | Cash or transfer |
| Returns | 7 days from the app, refunded to your wallet; online payments can go to your bank after 14 days | Per the platform’s policy | Per the platform’s policy | Per the store |
| Delivery fee | Set by the store and shown before ordering | Usually by distance and time | Varies | Varies |
| For the merchant | No subscription, commission on delivered orders only, a full app for products, orders and payouts | Each platform’s terms | No place for the local merchant | No fees, but no app and no new customers |
| Language and appearance | Arabic and English, light and dark, phone and desktop | Varies | Varies | — |
✓ available · ✗ not available · “varies” where no general statement holds across many platforms.
The neighbourhood is the platform
The money stays in the neighbourhood
When you order on Hayina, the seller is your district’s grocery, bakery or pharmacy, not a central warehouse. The local merchant gains new customers instead of losing them to a platform’s stock.
The shortest delivery distance possible
The order never crosses the city: it leaves from a store inside the district. That is why bread arrives warm and medicine within minutes.
No surprises
The delivery fee and minimum order are shown before you order, and the price is the store’s price.
Reviewed before you see it
Every store, product and reel is approved by the Hayina team, and your report reaches the team immediately.
Neighbours buy together
Group deals lower the price for everyone once enough people join; a feature that only makes sense in a neighbourhood.
The merchant is a partner, not a supplier
No subscription fees; a published commission on delivered orders only, a full app for products and orders, and payouts with a statement and a bank transfer.
Coming soon: Hayina Cloud
Your neighbourhood warehouse opens soon, where you will combine products from several stores in one order while the seller stays a local merchant. Learn more
When is Hayina the right choice?
- An urgent daily need from the neighbourhood: bread, water, produce, medicine, cleaning supplies.
- You prefer buying from a store you know, with the Hayina team following up on your questions with it.
- You want to support your district’s merchants and keep store prices as they are.
- A merchant who wants the neighbourhood’s customers without a subscription or a delivery fleet.
And when is it not?
We say it plainly, because trust matters more than any single order:
- Your district is not open yet; we currently serve Al Munsiyah, Al Rimal, Qurtubah and open the rest one by one.
- You want a specific restaurant or store outside your district.
- A product no merchant in the district sells.
- You want products from several stores in one order; that is what Hayina Cloud will offer when it opens.
In those cases use whatever suits you, and register your interest to be notified when your district opens or the item is added.
Try the difference on your next order
Open the Hayina app43 approved stores in 3 Riyadh neighbourhoods, delivering from inside the district. A merchant? Join us.