HayinaHayina vs. the rest
We are not another delivery app. Hayina is the neighbourhood market: the seller is your neighbour, the courier is your neighbour, and the platform makes sure everything you see has been reviewed. Here is a frank comparison with the kinds of apps you already know.
Four models, one table
The comparison is between business models as users know them, not specific companies; what applies to other platforms differs between them and changes over time.
| Hayina | Large delivery apps | Quick commerce from warehouses | Ordering from the store directly | |
|---|---|---|---|---|
| Who sells to you | The stores of your own neighbourhood, all approved | Stores and restaurants from across the city | The platform itself, from its own stock | Your usual store |
| Who delivers | The store itself from inside the district, or the district warehouse for Cloud | Usually a courier from the platform’s fleet | The platform’s courier from the warehouse | The store if it delivers, or you |
| Distance and time | Inside the district: about 20 minutes for “Near you”, hours for Cloud | Depends on the store’s distance and demand | Fast within the warehouse’s radius | Depends on the store |
| Several stores in one order | ✓ Through Hayina Cloud, one delivery | Usually a separate order per store | One store: the platform | ✗ |
| Chat with the store | ✓ Text, voice and photo, before and after ordering | Varies by platform | Platform support, not the store | ✓ By phone or WhatsApp |
| Group deals | ✓ Group deals: the price drops when enough people join | ✗ | ✗ | ✗ |
| Reels from merchants | ✓ Short videos of today’s products you order from directly | Varies | ✗ | ✗ |
| Content review and reports | ✓ Every store, product and reel approved before it appears, and a report button on all content under the E-Commerce Law | Varies | The platform’s own stock | None |
| Payment | On delivery or from the Hayina wallet; no card details in the app | Usually card or the platform’s wallet | Usually card | Cash or transfer |
| Returns | 7 days from the app, refunded to your wallet | Per the platform’s policy | Per the platform’s policy | Per the store |
| Delivery fee | Set by the store and shown before ordering; Cloud is free for the first three orders | Usually by distance and time | Varies | Varies |
| For the merchant | No subscription, commission on delivered orders only, a full app for products, orders and payouts | Each platform’s terms | No place for the local merchant | No fees, but no app and no new customers |
| Language and appearance | Arabic and English, light and dark, phone and desktop | Varies | Varies | — |
✓ available · ✗ not available · “varies” where no general statement holds across many platforms.
The neighbourhood is the platform
The money stays in the neighbourhood
When you order on Hayina, the seller is your district’s grocery, bakery or pharmacy, not a central warehouse. The local merchant gains new customers instead of losing them to a platform’s stock.
The shortest delivery distance possible
The order never crosses the city: it leaves from a store inside the district or from the district warehouse. That is why bread arrives warm and medicine within minutes.
No surprises
The delivery fee and minimum order are shown before you order, and the price is the store’s price.
Reviewed before you see it
Every store, product and reel is approved by the Hayina team, and your report reaches the team immediately.
Neighbours buy together
Group deals lower the price for everyone once enough people join; a feature that only makes sense in a neighbourhood.
The merchant is a partner, not a supplier
No subscription fees; a published commission on delivered orders only, a full app for products, orders and chats, and payouts with a statement and a bank transfer.
And when you want more range: Cloud
The district warehouse combines products from several stores in one order at wholesale prices; warehouse-scale range while the seller stays a local merchant.
When is Hayina the right choice?
- An urgent daily need from the neighbourhood: bread, water, produce, medicine, cleaning supplies.
- You prefer buying from a store you know and can talk to directly.
- The week’s groceries from more than one store in a single delivery.
- You want to support your district’s merchants and keep store prices as they are.
- A merchant who wants the neighbourhood’s customers without a subscription or a delivery fleet.
And when is it not?
We say it plainly, because trust matters more than any single order:
- Your district is not open yet; we currently serve Al Munsiyah, Al Rimal, Qurtubah and open the rest one by one.
- You want a specific restaurant or store outside your district.
- A product no merchant in the district or the Cloud warehouse sells.
In those cases use whatever suits you, and register your interest to be notified when your district opens or the item is added.
Try the difference on your next order
Open the Hayina app29 approved stores in 3 Riyadh neighbourhoods, and free delivery on your first three Hayina Cloud orders. A merchant? Join us.