Contact us
For a problem with an order in progress, use "Support" inside the app; it is the fastest. For anything else, write to us here.
Other ways
Support inside the app: from "Account" then "Support" in the Hayina app; the support team is available daily from 8 am to midnight and usually replies within minutes.
Merchants: from the Hayina for Merchants app, or the join form.
Complaints: we review every complaint within one business day; company details and the escalation channel are on the company details page.
Email: info@hayina.comOpen email
"Open email" opens the mail app on your device; if it has none, copy the address and write to us from any mail.
Support runs inside the app and through this form; working hours: Saturday to Thursday, 9 am to 6 pm, Riyadh time.