Frequently asked questions

No. Open the app, choose your district, and browse stores and products as a guest. An account is needed to order, save favourites or report content.

With a Google account in one tap, or with your mobile number and a verification code. No passwords.

See the Neighbourhoods page for the districts open now and the ones coming next. If yours is not there, send us its name from the contact page.

Hayina runs today as a web app on any phone or computer and installs on the home screen. Google Play and App Store apps are coming soon.

Hayina is the neighbourhood market: the seller is your district’s store and the courier comes from inside the district, with no central warehouse and no fleet crossing the city; plus a direct chat with the store, group deals, and every piece of content reviewed before it appears. The full comparison is on the "Hayina vs. the rest" page.

"Near you" is an order from one store, prepared and delivered by the store itself within minutes. "Cloud" combines products from several stores in the district warehouse into one order delivered within hours.

Each store sets them and they are shown on the store page and in the cart before you confirm. Cloud: free delivery on the first three orders, then a flat fee.

Yes: the next delivery or a later slot from the ones the store or the warehouse offers.

From "My orders": live status (confirmed, being prepared, on the way, delivered) and the courier’s position on the map when they head out to you.

Before the store starts preparing it, from the order page directly. After that, contact the store from the chat.

The store tells you in the chat and the item is removed from the bill, or you cancel the order at no charge before it leaves.

On delivery (cash or card with the courier), or from the Hayina wallet. No card details are requested inside the app.

By bank transfer to Hayina’s account, then attaching a photo of the receipt in the app; the balance is added after verification.

Discount codes from Hayina or from stores that you enter in the cart; the discount is shown before you confirm, and each coupon has its terms (a minimum order or a specific store).

A group offer: a special price that unlocks when enough buyers join within a set time. You join, and if the number is reached you get the price; if not, the deal is cancelled at no charge.

From the order page within 7 days of delivery: choose the item and the reason and attach a photo. You follow the return’s stage (received, inspected, refunded) and the amount returns to your wallet.

Perishable items once opened, medicines, and personal products once opened, unless defective on delivery. Details in the returns policy.

A "Report" button on every product, store, reel and review: choose the reason and add details. The report reaches the Hayina team immediately, you are told the outcome, and the merchant never learns who reported.

From "Support" inside the app, or the contact page. You may also escalate to the E-Commerce Centre at the Ministry of Commerce under the law.

Yes: from "Account" then "Language". Dark mode is under "Appearance".

Yes: the interface adapts to a large screen with a side menu and the map or the cart next to the page.

Short videos merchants upload about today’s products, approved by the Hayina team before they appear, and you order from them directly.

Inside the app: order status, store messages, report outcomes and offers. Push notifications on the phone come with the store apps.

The store is "verified": the Hayina team has checked its commercial register and the identity of its owner. Tap the badge in the app to see what was checked. It is withdrawn if the store closes or changes owner.

A percentage of delivered orders only; it differs between "Near you" and "Hayina Cloud" and is shown before signing up and on every line of your statement. No subscription fees and no fees on cancelled or returned orders.

The store and its products, usually within one business day. You receive the decision in the app, and with a rejection the reason, so you can fix it and resubmit.

By periodic bank transfer to the IBAN registered in your business name, with the transfer reference and a full statement under "Payouts".

Yes for business stores, or a freelance certificate for individuals, under the E-Commerce Law. It is uploaded at sign-up.